Questions?

Help, I think my order is lost/hasn’t been delivered?

✅ If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with our warehouse!

Can i change my shipping address?

✅ Oops, my product was not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

 If your order has been shipped, don’t panic! You can still redirect it via our email and we will do everything we can to help you out!

Are there any customs/import fees?

✅ There’s no need to stress about any customs fees, as it’s shipping from our warehouse!

Is it overpriced?

✅ Oh dear, you can definitely tell the ones who haven’t experienced our products themselves yet! We can promise you, our products are worth every penny. Gone are the days of normal balls that you can’t even play with, we ensure to source only the best possible materials for our adorable products so that they are designed to last!

Do you have a return policy?

✅ Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 30 days from date of delivery/receiving of order.

How secure is your payment?

✅ All jokes and puns aside - your privacy and security is our highest priority. We use Stripe which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

How do I track my order?

✅ Yay, time to celebrate – it’s on its way! After we pass your order to our suppliers, we will send you a shipping confirmation email which will have a track order number. After you have received your tacking number go to the bottom of the website and press "Track My Order" button which you have to enter the tracking number there!

Do i have to pay for returns?

✅ We’ve got you covered here too. All eligible returns will be covered with a free return shipping label that we are happy to organize for you, which means no expenses! Just contact our friendly team at (leagueculturee@gmail.com) and they will be able to help you along the way.

How long does it take for my refund to be processed?

✅ After we have confirmed that everything is okay with the product then it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank.

I have an issue with my order, what can I do?

✅ Something not quite right with your order? Don’t worry, our League Culture team is ready to spring into action! Please contact us (leagueculturee@gmail.com) to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

I need to cancel or change my order!

✅ These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.